Wednesday, November 27, 2019
Childe essays
Childe essays The Evolution of Childe Hassam: The Impressionist in the West Exhibit Substantially inspired during his two excursions to Oregon and the surrounding area in 1904 and 1908, Childe Hassam, an American impressionist, masterfully depicted the scenic beauty of the Northwest in a collection of paintings displayed from December 10th, 2004 to March 6th, 2005 at the Portland Art Museum. Though the focus of the exhibit entitled Childe Hassam: Impressionist in the West is the artwork centered around Oregon, there is a larger, over-arching objective of presenting Hassams evolution as an artist. Born in Dorchester, MA in 1859 and trained in France, Hassam achieved what few artists live to experience: success and wealth. In the span of his lifetime, which ended in 1935, Child Hassam was a successful lithographer and painter. Summoned to the West by his friend, C.E.S. (Charles Erskine Scott) Wood, who has five works in the same exhibit, Hassam found a muse in the landscapes of Oregon, producing 60-100 works in a multitude of media ranging from watercolor and oil to pastel. Providing a complete context, the exhibit displays Hassams early works that evidence early impressionistic techniques such as scattered brushstrokes and emphasis on lighting. By showing the work the that preceded the Northwest paintings including subjects such as the bustling New York City streets, a solitary church with an oceanic background in the light of the sunset, and a mural of women bathing in the nude taken from C.E.S. Woods home, one can observe first hand how Hassams work evolved from accurate, classical works to fully impressionistic ones that concentrated not on precision and perfection, but on color, motion, and texture. Hassams interpretations of the Oregon desert are indeed nothing short of impressionistic splendor. of no particular interest or significance, such as a sagebrush, and breathing life int...
Saturday, November 23, 2019
Tropical Rainforest Regions
Tropical Rainforest Regions Tropical rainforests mainly occur in the Worlds equatorial regions. Tropical forests are restricted to the small land area between the latitudes 22.5à ° North and 22.5à ° South of the equator - between the Tropic of Capricorn and the Tropic of Cancer (see map). They are also located on major separate continental forests which preserve them as independent, non-contiguous realms. Rhett Butler, on his excellent siteà Mongabay, refers to these four regions as the Afrotropical, the Australian, the Indomalayan and the Neotropical rainforest realms. The Afrotropical Rainforest Realm Most of the tropical rainforests of Africa exist in the Congo (Zaire) River Basin. Remnants also exist throughout Western Africa which is in a sorry state due to the plight of poverty which encourages subsistence agriculture and firewood harvesting. This realm is increasingly dry and seasonal when compared to the other realms. The outlying portions of this rainforest region are steadily becoming desert. FAO suggests this realm lost the highest percentage of rainforests during the 1980s, 1990s, and early 2000s of any biogeographical realm. The Australian Oceanic Pacific Rainforest Realm Very little of the rainforest is located on the Australian continent. Most of this rainforest is located in Pacific New Guinea with a very small portion of the forest in the Northeast of Australia. Actually, the Australian forest has expanded over the last 18,000 years and remains relatively untouched. The Wallace Lineà separates this realm from the Indomalayan realm. Biogeographer Alfred Wallace marked the channel between Bali and Lombok as the divide between two great zoogeographic regions, the Oriental and Australian. The Indomalayan Rainforest Realm Asias remaining tropical rainforest is in Indonesia (on scattered islands), the Malay peninsula and Laos and Cambodia. Population pressures have dramatically decreased the original forest to scattered fragments. Southeast Asias rainforests are some of the oldest in the World. Studies have indicated that several have existed for over 100 million years. The Wallace Line separates this realm from the Australian realm. The Neotropical Rainforest Realm The Amazon River Basin covers some 40% of the South American continent and dwarfs all other forests in Central and South America. The Amazon rainforest is roughly the size of the forty-eight contiguous United States. It is the largest continuous rainforest on Earth. The good news is, four-fifths of the Amazon is still intact and healthy. Logging is heavy in certain areas but there is still debate over the adverse effects but governments are involved in new pro-rainforest legislation. Oil and gas, cattle and agriculture are major causes of neotropical deforestation.
Thursday, November 21, 2019
Review Discussion of Chris Hackley (2013), Marketing in Context Essay - 1
Review Discussion of Chris Hackley (2013), Marketing in Context - Essay Example According to Hackley, critics have been against marketing and its role because of the associated theories and techniques used in the business world in the name of marketing. The author is honest about the fact that the developed world has experienced some of the benefits associated with marketing. This is through increasing affluence. Despite the evident benefits of marketing, only a few people have a conscience understanding of the functioning of marketing. Many of the books seeking to elaborate the concepts of marketing have not succeeded in doing so in accordance with the views expressed by Hackley. Hackley has the conviction that marketing research and the findings recorded as well as the theories developed from such findings do not conform to the real life aspects of marketing. These reasons prompted Hackley to develop a text that can describe marketing concepts in the appropriate context. Hackleyââ¬â¢s book succeeds in clarifying several marketing concepts, its role, and set ting a new scene that allows marketing to be understood in its appropriate context. This paper will present a critical review discussion of Chris Hackleyââ¬â¢s introductory chapter and the conclusion he presents. The review is going to consider other chapters in the book, and describe how Hackley develops them to set a ââ¬Å"marketing sceneâ⬠. In the first chapter of the book, Hackley develops an introduction to his involving text. In this chapter, Hackley introduces the overgeneralization of concepts that has been happening in the marketing field. More specifically, he highlights that only a few people understand marketing in its appropriate context. The efforts of previous authors have not succeeded in enlightening readers on how to understand marketing. This is despite the fact that marketing is one of the fields with a remarkable economic contribution as well as a cultural presence with numerous effects on the society. In an effort to address
Wednesday, November 20, 2019
East Asia Essay Example | Topics and Well Written Essays - 750 words
East Asia - Essay Example Although China had also influenced the country through its Chinese characters and its culture, Asian culture in general was not new to the Japanese people. By this point, they found Western influence completely different and new from what they have grown to know. Furthermore, the Japanese were also fascinated with the inventions the West was able to popularize. This was the start of the Japanese culture of importing and ââ¬Å"imitatingâ⬠ideas, especially technology, from foreign countries. One of the popular phrases in Japan, ââ¬Å"Wakon-Yosaiâ⬠is derived from the word ââ¬Å"Waâ⬠which means ââ¬Å"Japanâ⬠. ââ¬Å"Konâ⬠, which is another word for ââ¬Å"Tamashiiâ⬠or ââ¬Å"spiritâ⬠. The word ââ¬Å"Yoâ⬠means ââ¬Å"westernâ⬠while the last syllable ââ¬Å"Saiâ⬠denotes its short form ââ¬Å"Sainoâ⬠or ââ¬Å"Saikakuâ⬠, which means technique, skill, or ability. As a tribute for the knowledge and skills they have learned from the Westerners, they commemorated this phrase to denote ââ¬Å"Western technique with Japanese mindâ⬠. It has also been reported that this word was also used during the Meiji Era. With Japanââ¬â¢s history speaking for itself, it can be clearly concluded that Japan valued its inherent abilities from the West with ââ¬Å"open armsâ⬠. And because of their eagerness to learn cultures other than their own, it has created the Japanese culture of being the ââ¬Å"master of imitationâ⬠or their mindset of continuous adaptation and utilization of modern technologies from outer cultures. This can be exemplified by the rapidly emerging technologies that were imitated by Japan, from digital cameras to photocopying machines, sound systems, computer softwares, and other electronic gadgets.
Sunday, November 17, 2019
Emerging Business Themes Essay Example for Free
Emerging Business Themes Essay A- QUESTION 1 1- Definition Business ethics is a form of professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. The definition of Ethical stance defined by Johnson and Scholes as: ââ¬Ëthe extent to which an organization will exceed it minimum obligations to stakeholders and society at large. There are four possible ethical stances existing and are stereotypes for any organization.(1) The first ethical stance is short-term shareholder interests; a company who stick very close to laws and regulations which are in place. They give and do only what they are obliged to, this usually causes problems with long-term financial decisions. The second stance is longer-term shareholder interests a company who are very focused on building and maintaining reputation in relation to its financial success. They take into consideration all stakeholders and how they can affect the organization in the future. The third stance is multiple stakeholder obligations relating to a company taking wide consultation with all stakeholders. This is a very slow process and not a good stance for a fast moving and growing company. The last stance is shaper of society companies who focus on communities and want to build them up; this stance puts the financial interest second and is usually related to charitable organizations. 2- Ethical Dimension to Corporate Decision Making Ford Motor Company is one of the competitive motor companies in the world. In 1970s, the compact car Ford pinto, became a famous for its tendency in rear-end collisions to leak fuel and explode into flames. More than 20 people were killed or injured before the Ford Motor company issued a recall to correct the problem. The decision process behind the Pintoââ¬â¢s launch revealed that under intense competition from Volkswagen and other small car manufacturers, Ford has rushed the Pinto into production. Fordââ¬â¢s engineers had discovered the potential danger of ruptured fuel tanks in crash tests, but the assembly line was ready and Fordââ¬â¢s leaders decided to proceed. This is an evidence of greed, callousness and unethicality. (2) Looking to their decision, it take into account a growing understanding on how cognitive biases distort ethical decision making, and come to a different conclusion. In our mind, the executives involved in the Pinto decision, were making an unethical choice. It is because they thought of it is as purely a business decision rather than an ethical one. The problems are already highlighted to Fordââ¬â¢s leaders, but, in those days, safety was not popular in Ford. Problem meant delay on a Pinto. Production must go to achieve sale target. We donââ¬â¢t believe that Fordââ¬â¢s leaders or executive in charge were consciously unethical or intentionally sanctioned unethical behavior by people further down the chain of command. After decades, the Ford Pinto case has allowed us to dissect Fordââ¬â¢s decision-making process and apply the latest behavioral ethics theory to it. The pattern of evident continues to recur in organizations. It is diverted the Fordââ¬â¢s Executivesââ¬â¢ attention from the ethical dimension of problem, and executives today are swayed by similar forces. (2) To overcome all the problems, Ford Motor Company has a program to guide compliance with Ford Policies and Directives. Ford compliance program is reviewed by a senior management compliance committee and the Audit Committee of the Board of Directors. The program raises awareness of the Companys commitment to defines corporate practices through Policies and Directives, ethical practices, ensure an infrastructure that allows for the reporting of Policy violations or business-related legal violations through a number of avenues worldwide, conducts risk assessments, oversees the investigation of such reports and education on key legal and provides training and ethical risk areas. The Handbook outlines requirements for its employees and those working on behalf of the Company and provides background resources for a wide range of business-related situations, including: (3) 1- Workplace environment 2- Gifts, favors and conflicts of interest 3- Use of Company assets and data safeguarding 4- Integrity of financial records 5- Product quality, safety and environmental matters 6- Intellectual property 7- Working with governments (political activities) 8- Competition and antitrust laws 9- International business practices References: 1-Wikipedia- http://en.wikipedia.org./wiki/Business_practices 2- Max H. Baseman And Ann E. Tenbrunsel ââ¬â Harvard Business Review April 2011- http://hbr.org/2011/04/ethical-breakdowns/ar 3- Ford Motor Company- Fordmotorcompany.com -report 2008/2009 ââ¬â http://corporate.ford.com/microsites/sustainability-report-2008-09/governance -sustainability-ethical B- QUESTION 2 1-Climate Change ââ¬â Ford Motor Company. In 21st century, climate change is the most important global political and business issues. It will have a huge impact of the world and threaten livelihood of millions of people in the world. Every years, average temperature in artic have risen twice, increasing emissions of greenhouse gases. Climate change is the result of an increase in heat-trapping (greenhouse) gases in the atmosphere. Carbon dioxide (CO2) is the major long-lived greenhouse gas (GHG). The burning of fossil fuels (to provide electricity, heat and transportation, and to support industry and agriculture), as well as deforestation, leads to net emissions of CO2 and increased levels of atmospheric CO2. The atmospheric concentration of CO2 has increased from a preindustrial level of 270ââ¬â280 parts per million (ppm) to a level of approximately 392 ppm in 2012. (4) Ford Motor Company have a holistic view of climate change and have addressed non-CO2 long-term greenhouse gases such as hydrofluorocarbons (HFCs), perfluorocarbons (PFCs), nitrous oxide (N2O) and sulfur hexafluoride (SF6). Through its Restricted Substance Management Standard they have prohibited SF6 in tires in magnesium casting. They were continuing their scientific research to determine the relative contribution of a wide range of long-lived greenhouse gases to radiative forcing of climate change. (4) 2-Fordââ¬â¢s Greenhouse Gas Emissions Ford has estimated that their total CO2 emissions are in the range of 350ââ¬â400 million metric tons (Mmt) per year, varying over time with fluctuations in vehicle production and sales, on-road fleet size and vehicle miles traveled. The estimate includes emissions from its facilities, emissions from current-year vehicles and emissions from all Ford vehicles on the road. (4) 3-Climate Change Risk and Opportunities In 21st century, concerns about climate change, the energy security and price of fuel, along with the global recession, have changed the automotive business. This creates substantial risks for automakers but also opportunities for innovation that enable growth and expansion. Below, the general trends driving change in Fordââ¬â¢s markets and take a closer look at several key markets. Also discuss the physical and supply chain risks to its business posed by climate change. (4) Fordââ¬â¢s Markets Price of fuel, consumer interest in smaller and more fuel-efficient vehicles and energy security concerns are also a driver of fuel economy regulation and alternative fuel development. All of Fordââ¬â¢s major markets are increasingly shaped by government actions to regulate fuel economy and carbon dioxide emissions, provide incentives to shift consumer and introduce low-carbon fuels and business behavior. Some of governments are also actively involved in development, promoting the research, battery technologies and purchase of new vehicle. Greater concern from Investors about climate change as a material risk. Providing climate-change-relevant information to investors and shaping its business strategy with climate change in mind are important elements of maintaining access to capital. Product globalization strategy ââ¬â respond to changing markets, regional preferences, opportunities and the risks presented by the climate change issue. Ford has created global vehicle platforms that offer superior fuel economy, safety, quality and customer features. (4) 4-Physical Risks Climate change raises the potential for shifting patterns of extreme weather and other risk to Fordââ¬â¢s facilities. For insurance, Ford assesses the risks each of their facilities faces at least once a year. This risk assessment is updated and takes into account the risk of exposure to storms, hurricanes, earthquakes and flooding. (4) 5-Supply Chain Risk Ford suppliers located in more than 60 countries, regulatory and physical risks as a result of GHG regulation and the impacts of climate change. These risks could affect their competitiveness or ability to operate, creating the potential for disruptions to the flow of supplies to Ford. (4) 6-Ford Climate Change Strategy Fordââ¬â¢s long-term strategy is to contribute to climate stabilization by: â⬠¢ Continuously reducing the greenhouse gas (GHG) emissions and energy usage. â⬠¢ Working with industry partners, energy companies, consumer groups and policy makers to establish an effective and predictable market, policy and technological framework for reducing GHG emissions. â⬠¢ Develop the flexibility and capability to market lower-GHG-emission products. (4) 7-Product Sustainability Process -Science ââ¬â Stabilization approach Technology plan -Government ââ¬â regulatory trendsproduct CO2 strategy Policy position -Consumer- market trends Cycle plan -Competitive- industry trends Marketing and Communication plan 4- Ford Motor Company ââ¬â http://corporate.ford.com/microsites/sustainability-report-2011-12/environment-climate-risks C- QUESTION 3 In 21st century business challenge and difficult global trading conditions, good relationship with several groups of stakeholders such as employees, customers, dealers, suppliers, investors and communities are very important. 1- Ford Motor Company Stakeholders. Through internal analysis and developing sustainability programs, Ford has interdependent relationship with a few categories of stakeholders such as employees, customers, dealers, suppliers, investors and communities, also its relationship to ââ¬Ësocietyââ¬â¢ which includes government agency, NGOs and academia. (5) 2- Employees Employees are the most valuable resource. In 2011, Ford employed more than 164,000 individuals at 73 plants, 41 distribution warehouses, 106 sales offices worldwide and 57 engineering research/development facilities. All of the hourly employees in its automotive operations in the U.S. and also its subsidiary outside U.S. are represented by unions and covered by collective bargaining agreements. Unions are key partners with Ford in providing a productive, safe and respectful workplace. Ford faces workplace health and safety challenges such as; establishing and reinforcing high, common expectations for the safety of their employees worldwide. Most of their manufacturing facilities have joint union/management safety committees that guide the development and implementation of safety programs. (5) ONE Ford plan aligns its efforts toward a common definition of success: having ONE Team, ONE Plan and ONE Goal for an exciting, viable Ford that delivers profitable growth for all. (5) â⬠¢ F: Foster Functional and Technical Excellence(5) â⬠¢ O: Own Working Together(5) â⬠¢ R: Role Model Ford Values(5) â⬠¢ D: Deliver Results(5) 3- Customers Ford Motor Company serves more than 5.5 million customers worldwide. Fordââ¬â¢s customers are the most important stakeholder. Their major regional markets include South America, North America, Eastern Europe, Western Europe, Russia, Australia and Asia. In some regions, Ford serve 3 types of customers- individual retail consumers, small business customers and large commercial fleet customers. It will continue to expand products and services for these existing customers while working simultaneously to gain new customers in emerging markets. In North America and Asia, they are focusing on increasing their offerings of smaller and more fuel-efficient vehicles. (5) 4- Dealers Dealers are the face of Ford to its customers and communities, the key employers and contributors to local economies. Dealer sustainability program has launched in 2010, a voluntary sustainability initiative for dealers to reduce their carbon footprints and improve the energy-efficiency of their dealerships. The goal of the ââ¬Å"Go Greenâ⬠Dealer Sustainability Program is to collaborate with dealers to implement cost-effective ways to improve the energy-efficiency of their facilities. It partnered with the Rocky Mountain Institute, a leading energy-efficiency organization, to pilot new technologies and architectural design principles. (5) 5- Suppliers Ford relies on more than 1,400 production suppliers to provide parts that are assembled into Ford vehicles. 9,000 supplier companies provide a wide range of nonproduction goods and services, from industrial materials to computers to advertising. Ford and its suppliers work jointly to deliver great products, have a strong business and make a better future. In todayââ¬â¢s economic environment, achieving lower costs and improving quality require an unprecedented level of cooperation with suppliers and the maintenance of strong supplier relationships. (5) 6- Investors The success of Ford as a company directly affects its 162,000 investors, and they have been focused on improving Fordââ¬â¢s financial health. Provide information and interact regularly with investors through corporate website, annual report and regulatory filings and annual meeting. They also engage with socially responsible investment organizations that are seeking information to use to evaluate its sustainability performance. These interactions help Ford stay abreast of and respond to investor concerns. (5) 7- Communities Ford Motor Company impacts the communities in numerous ways, provide the employment, the taxes, the environmental and safety performance and support and participate in civic life. The communities are composed of a range of groups and individuals, include its customers, employees, business partners, government regulators, community organizations and members of civil society, and individuals who live and work around its facilities. Ford has been supporting community more than 100 years ago. This includes helping feed hungry people, providing mentors in classrooms and teaching teenagers to drive more safely. Changing of Fundamental have been happening including increased competition globally and changing markets for its products, with future sales growth expected to occur in emerging economies. Ford is expanding sourcing in these lower-cost emerging markets, as a way to serve both local markets and the global supply chain. Ford seeks to respect and make a positive contribution to its host communities. (5) 5- Ford Motor Company ââ¬â http://corporate.ford.com/microsites/sustainability-report-2010-11/society-stakeholders D- BIBILIOGRAPHY 1-Wikipedia- http://en.wikipedia.org./wiki/Business_practices 2- Max H. Baseman And Ann E. Tenbrunsel ââ¬â Harvard Business Review April 2011- http://hbr.org/2011/04/ethical-breakdowns/ar 3- Ford Motor Company- Fordmotorcompany.com -report 2008/2009 ââ¬â http://corporate.ford.com/microsites/sustainability-report-2008-09/governance-sustainability-ethical 4- Ford Motor Company ââ¬â http://corporate.ford.com/microsites/sustainability-report-2011-12/environment-climate-risks 5- Ford Motor Company ââ¬â http://corporate.ford.com/microsites/sustainability-report-2010-11/society-stakeholders
Friday, November 15, 2019
Mesmerism :: Research Papers Franz Mesmer
Mesmerism "Mesmerism" is a term coined after a man named Franz Anton Mesmer ("writers also refer to him as Franciscus Antonius Mesmer, Franz Antoine Mesmer and Friedrich Anton Mesmer" [http://www.hcrc.org/diction/m.html] ). "Mesmer was born in Iznag, Swabia (Germany} on May 23, 1734" (http://www.eb.com/cgi-bin/g?keywords=mesmerism). He went on in life to complete medical training at the University of Vienna, by this time he was thirty-two years of age (http://serendip.brynmawr.edu/exhibitions/Mind/Trance.html). According to one source, his first claim to fame revolved around an incident where it is said that he cured a blind girl. However, this turned out only to be a reversal of her hysteria that he actually performed (http://www.geocities.com/Vienna/8536/). According to another source, Mesmer's real first case was in 1773 when he met a young woman who was "suffering from a variety of recurring physical ailments". He then tried to relate the fluctuation of her symptoms with the tides and deci ded to try to induce a tide in his patient. He asked her to "swallow a solution containing iron and affixed magnets to her stomach and legs". The girl said she felt a "mysterious fluid coursing throughout her body". Miraculously her symptoms started to disappear and with several treatments they vanished. From this, Mesmer gained fame. A few years later, under some sort of pressure, perhaps political, he left Vienna for Paris. Here Mesmer's therapy and healing practices became quite popular (http://serendip.brynmawr.edu/exhibitions/Mind/Trance.html). It is in Paris where Mesmer wrote his book called, Reflections on the Discourse of Animal Magnetism . This book contained 27 basic principles that Mesmer held to be true (Fuller 4). Basically, it said that there was a "physical magnetic fluid interconnecting every element of the universe, including human bodies" (http://serendip.brynmawr.edu/exhibitions/Mind/Trance.html).This was essentially "Animal Magnetism" (http://www.hcrc.org/diction/m.html). "Mesmer argued that disease resulted from a disequilibrium of this fluid with in the body". To cure this, physicians manipulated these fluids using magnets or their hands in order to channel this energy from the universe at large into the patients body (http://serendip.brynmawr.edu/exhibitions/Mind/Trance.html). This was the agent with which he induced hypnosis in patients (http://www.hcrc.org/diction/m.html). Mesmer went so far as to suggest that "animal magnetism constituted the etheric medium through which sensations of every kind-light, heat, magnetism, electricity- were able to pass from one physical object to another believed that his discovery had removed the basic impediment to scientific progress and that every area of human knowledge would soon undergo rapid transformation and advancement".
Tuesday, November 12, 2019
BADM 3601 â⬠Operations Management Assignmen
Caroline Walsh BADM 3601 ââ¬â Operations Management Assignment # 4? Due: Monday November 12th ? 5:00 PM (a) à A study? aid desk manned by a graduate student has been established to answer studentââ¬â¢s questions and help in working problems in your OM course. The desk is staffed eight hours per day. The dean wants to know how the facility is working. Statistics show that students arrive at a rate of four per hour, and the distribution is approximately Poisson. Assistance time averages 10 minutes, distributed exponentially. Assume population and line length can be infinite and queue discipline is FCFS.Using this information, answer the following questions. i. Calculate the percent of utilization of the graduate student P= 4/6 = 2/3 = . 6667 percent utilization ii. Determine the average number of students in the system ?= 4 per hour ?= 6 students helped an hour Ls= 4/ 6-4 = 4/2 = 2 students in the system on average. iii. Calculate the average time in the system Ws= 1/ 6-4 = ? = . 5 hours average time in the system iv. Find out the probability of four or more students being in line or being served P0= 1 ââ¬â 4/6 = 1- 2/3 = . 33 probability that there are 4 or more students being in line or being served. . Before a test, the arrival of students increases to five per hour on the average. ?Compute the average number of students waiting under this scenario. Lq= 4^2 / 6 (6-4) = 16/ 12= 1. 33 student waiting in line on average. (b) à What are the three characteristics of a waiting? line system? 1. Arrivals or inputs to the system: these have characteristics such as population size, behavior, and a statistical distribution. 2. Queue discipline, or the waiting line itself: characteristics of the queue include whether is it limited or unlimited in length and the discipline of people or items in it. . The service facility: its characteristics include its design and the statistical distribution of service times. ââ¬âââ¬âââ¬âââ¬âââ¬âââ¬â ââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬âââ¬â Question 2. Radovilskyââ¬â¢s Department Store in Haywood, California, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait.As soon as the clerk is free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 12 per hour. The clerk can take an order in an average of 4 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The cost of the clerk is $10 per hour, but because of lost goodwill and sales, Radovilskyââ¬â¢s loses about $25 per hour of customer time spent waiting for the clerk to take an order. ?= 12 ? = 15 (a) What is the average time that catalog customers must wait before their calls are transferred to the order clerk?Wq= 12/ 15 (15-12) = . 2667 average time to wait before transferred (b) What is the average number of callers waiting to place an order? Lq = 12^2 / 15 (15- 12) = 3. 2 average number of callers waiting to place an order (c) Radovilskyââ¬â¢s is considering adding a second clerk to take calls. The storeââ¬â¢s cost would be the same $10 per hour. Should it hire another clerk? Explain your decision. Yes they should hire another clerk because the customer average wait time and average number of callers waiting to place an order indicate that a second representative is needed.
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